Refund and Returns Policy – Millennium Central

Overview

At Millennium Central, we aim to ensure your satisfaction with every purchase. However, we understand that sometimes things don’t go as planned. That’s why we’ve created a clear and simple Refund and Returns Policy to make the process as smooth as possible.

Returns & Exchanges

We accept returns and exchanges in the following cases:

Damaged or Faulty Items

If the product you receive is damaged or faulty, you are eligible for an exchange or a voucher equal to the value of your purchase.

Notification Period: Please notify us within 72 hours of receiving your order if your product is damaged or faulty.
Proof of Damage: Kindly provide pictures and videos of the damaged or faulty item as evidence.
Contact Us: Send the details, including proof, to our support team via WhatsApp or email us at support@millenniumcentral.com.
Voucher or Exchange: Once your claim is verified, we will issue a voucher that you can use for future purchases, or you can request a product exchange.

Wrong Items Shipped

If you receive an incorrect product, you are entitled to a free exchange for the correct item.

Notification Period: Please inform us within 72 hours of delivery if the wrong item was shipped.
Return Process: You will need to return the incorrect product in its original packaging.
Exchange: Once the incorrect item is received, we will ship the correct product at no extra cost.

Important Notes

No Cash Refunds: Please note that Millennium Central does not offer cash refunds. Instead, we provide vouchers or exchanges for faulty, damaged, or incorrect items.
Original Packaging: Items being returned must be in their original packaging, unused, and in the condition you received them.
Non-Returnable Items: Certain items such as perishables, personal care products, or customized orders may not be eligible for returns. Please check product descriptions before purchasing.

How to Request a Return or Exchange

To initiate a return or exchange, follow these simple steps:

Contact Us: Reach out to our support team via WhatsApp or at support@millenniumcentral.com within 72 hours of receiving your order.
Submit Proof: Provide photos and videos of the damaged, faulty, or incorrect item along with your order details.
Return Authorization: Once your request is approved, we’ll provide instructions on how to return the item.
Receive Your Voucher/Exchange: After we’ve received and inspected the returned item, we’ll issue your voucher or ship the replacement product.

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